Cancellation Policy

Submitting a website form, enquiry or calculator estimate does not reserve a flight seat, hotel room, vehicle or visa service. You may withdraw an unconfirmed enquiry by contacting our team. Prices and availability may change without prior notice until we confirm the arrangement in writing.

A booking becomes confirmed only when our team issues written confirmation of the accepted arrangement and its applicable terms. Availability and prices can change until then.

Once confirmed in writing, bookings cannot be changed or cancelled and are non-refundable. This applies to travel dates, traveller names, routes, hotel/room type, occupancy and package components. Please check all details carefully before payment and confirmation.

Contact us in writing if an exceptional situation arises. We will review it, but no change, cancellation, credit or refund is approved unless we confirm it in writing or applicable mandatory law requires a remedy. Any permitted exception may require a new quote at current rates and availability.

Supplier conditions may also apply to an arrangement and can limit what options are available when a supplier changes or fails to provide a service. Those conditions do not convert a confirmed booking into a refundable or changeable booking under our standard policy, except where mandatory law requires otherwise.

Late cancellation, failure to appear, missed departures and unused services do not qualify for a refund under the standard rule. We cannot guarantee visa approval, supplier exceptions or the availability of a replacement service.

A cancellation request does not make a confirmed booking refundable. Confirmed bookings are non-refundable and non-changeable except where mandatory law requires otherwise or we expressly agree an exception in writing. See the Refund Policy for the request process.

If a third-party online payment method was used, any approved refund is subject to the payment provider's process and the payer's bank. Keep your transaction reference and do not share card PINs, one-time passwords or banking credentials with anyone.

Contact The Umrah Store at the registered business address 2, Harniam Wala Chowk, Akbar Road, Okara., or use the phone, WhatsApp and email details on the Contact page.