Refund Policy

This policy applies to Umrah packages, airline tickets, hotel accommodation, visa assistance and ground transport arranged by The Umrah Store. Read it before paying and together with the written booking confirmation and Terms & Conditions.

A quote or enquiry is not a booking. Before confirmation, prices and availability can change without prior notice. Once a booking is confirmed in writing, it is non-refundable and non-changeable except where applicable mandatory law requires otherwise or The Umrah Store expressly confirms a specific exception in writing.

As a standard condition of sale, every confirmed booking made through The Umrah Store is non-refundable. This includes confirmed Umrah packages, flights, hotel rooms, visa-related services and ground transport. Customers should confirm traveller names, dates, destination, room/occupancy details, inclusions and total price before authorising payment.

A change, cancellation, no-show, missed departure, unused night, unused component, visa refusal or change of personal circumstances does not create a right to a refund or credit under this policy. Third-party providers may also impose their own penalties. This clause does not remove a refund or remedy that applicable mandatory law requires, or any specific exception that The Umrah Store has expressly confirmed in writing.

Where the law requires money to be returned, the refund will be limited to the remedy legally due and processed through the appropriate payment route. A refund request by itself is not an approval.

Contact our team in writing through the Contact page's official email address or WhatsApp number. Include your booking or enquiry reference, the traveller or lead customer's name, the service being queried, the date of travel and a brief explanation.

Do not send your card PIN, one-time password, online banking password or full card credentials. For payment tracing, provide only the transaction reference and any supporting confirmation our team reasonably requests.

We will log the request and review the booking record. Under our standard policy, confirmed bookings are non-refundable. A refund will be issued only when required by applicable mandatory law or where The Umrah Store has confirmed a written exception. Receiving a request does not mean it has been approved.

Where approved and supported by the original payment method, a refund will normally be requested through the original payment route. If a third-party payment provider such as PayFast was used for that transaction, its processing rules and the payer's bank may affect when the credit appears.

We do not promise a fixed number of days for every refund. Timing may depend on the airline, hotel or other supplier, our reconciliation checks, the payment provider, the issuing bank and any required approval. We will share a status update when we have material information.

If you believe you have made a duplicate payment or cannot identify a transaction, contact us with the transaction reference so we can investigate.

Confirmed booking amounts, supplier penalties, non-refundable fares and room rates, visa or authority fees, completed services and costs already incurred are not refundable except where applicable mandatory law requires otherwise or we confirm an exception in writing.

No-shows, missed departures, unused nights and partially used services are not refundable under the standard booking rule. Contact us promptly if a supplier cancels or materially changes a service; we will explain any remedy actually available under the law and the confirmed arrangement.

Contact The Umrah Store at the registered business address 2, Harniam Wala Chowk, Akbar Road, Okara., or use the phone, WhatsApp and email details on the Contact page.