Return Policy

The services offered through this website include Umrah packages, flight arrangements, hotels, visa assistance and ground transport. These are travel services and booking documents, not physical retail products, so a parcel return or return-shipping process does not apply.

Travel services cannot be returned like physical goods. Confirmed bookings are non-refundable and non-changeable, except where applicable mandatory law requires otherwise or The Umrah Store confirms an exception in writing. Before confirmation, you may withdraw an enquiry without it being treated as a confirmed booking.

If a confirmation, itinerary, voucher or other document appears incorrect or has not arrived, contact us promptly with your booking reference and describe the problem. Do not wait until the travel or check-in date.

We will review the booking record and, where an error is confirmed, take reasonable steps to correct or reissue the document. A document correction is not the same as a refund or cancellation.

Contact us if you believe you have paid twice or see a transaction you do not recognise. Provide the transaction reference and the date and amount; never share your card PIN, one-time password or online banking password.

For an approved refund, please refer to the Refund Policy. If a third-party payment provider was used, its processing terms and the payer's bank may determine when a credit is visible.

Contact The Umrah Store at the registered business address 2, Harniam Wala Chowk, Akbar Road, Okara., or use the phone, WhatsApp and email details on the Contact page.