01Does submitting an enquiry confirm my booking?
No. A form or calculator estimate is a request only. Your travel arrangement is confirmed when our team sends written confirmation with the accepted services and applicable terms.
Help and support
Frequently Asked Questions
Clear answers about enquiries, confirmed bookings, payment, refunds and the documents needed for your journey. Your written booking confirmation and supplier terms always apply to your specific trip.
02Which services can The Umrah Store arrange?
We assist with Umrah packages, flights, hotels in Makkah and Madinah, visa documentation and ground transport. Specific services depend on your dates, requirements and supplier availability.
03How do I pay for a booking?
Use only the payment method displayed in the official checkout or stated in your written quote or booking instructions. Available methods can vary by arrangement. Never send your card PIN, one-time password or online banking password to anyone.
04Are website prices and hotel availability guaranteed?
No. Website rates and calculator totals are indicative. Prices, exchange rates and availability may change without prior notice until The Umrah Store confirms the exact arrangement and total in writing. A hotel listing does not hold a room or guarantee availability for your dates.
05What if I need to cancel or change my trip?
Confirmed bookings are non-refundable and non-changeable. Contact us with your reference if an exceptional situation arises; we will explain whether any remedy is required by applicable law or has been expressly approved in writing. A request alone does not change the booking.
06Can I receive a refund?
Confirmed bookings are non-refundable and non-changeable except where applicable mandatory law requires otherwise or The Umrah Store confirms a written exception. Please read the Refund and Cancellation Policies and verify all details before paying.
07When will I receive my ticket, hotel voucher or other documents?
Documents are sent electronically or made available through an account when applicable, after the relevant service has been confirmed or issued. Timing depends on supplier confirmation, payment verification and any applicable authority process. A receipt upload alone does not mean a ticket has been issued.
08Is a visa guaranteed?
No. Visa decisions and processing timelines are controlled by the relevant authorities and channels. We can assist with documentation and submission where agreed, but cannot guarantee approval or a specific processing time.
09What happens if my flight or hotel changes?
Airlines and hotels may update schedules, inventory or conditions. Contact us as soon as you receive a change notice. We will help review the information and coordinate available options with the relevant supplier.
10How can I contact The Umrah Store?
Use the official phone, WhatsApp and email details on our Contact page. Our registered business address is 2, Harniam Wala Chowk, Akbar Road, Okara..
11How is my personal information handled?
We use the information needed to respond to your request and coordinate the service. Travel documents are shared with relevant providers where required for a booking or visa application. Read our Privacy Policy for details.
Still have a question?
Contact the team before paying or confirming a travel arrangement. We will explain the available options for your dates and services.
Contact The Umrah Store