Service Delivery Policy

Website enquiries and calculator quotations are requests for assistance; they do not themselves book or reserve a service. Our team checks supplier availability, the traveller's requirements, dates and price before sending written confirmation.

A service is confirmed only when you receive our written confirmation identifying the accepted arrangement and any applicable supplier conditions, payment instructions and due dates. Do not assume a flight ticket, hotel room, visa or vehicle has been issued or reserved until the relevant confirmation is provided.

Depending on the service, confirmations, itineraries, e-tickets, hotel vouchers, transport details and other available travel documents may be delivered electronically to the email address or WhatsApp number provided, or made available through an account when that function applies.

The specific delivery method and the documents included will be stated in the booking communication. We do not ship physical retail goods as part of these travel services.

Please check the spelling of your contact details and review travel documents as soon as they arrive. Tell us promptly about any apparent error so we have a reasonable opportunity to investigate and coordinate a correction.

Delivery and processing times depend on supplier confirmation, airline ticketing, hotel rules, payment verification, the completeness of traveller information and any applicable visa or authority process. We provide booking-specific updates when the relevant information is available. Prices and availability may change without prior notice before written confirmation.

Visa approvals, government processing times, supplier inventory and airline schedule changes are controlled by third parties and cannot be guaranteed by The Umrah Store. We will communicate material updates we receive and explain the available next steps.

Provide accurate traveller names and documents, dates, passenger details and contact information. Review the written itinerary, names, route, dates, room details, included services and supplier conditions before travel.

Make payments only through the method stated in official checkout or written instructions. Keep payment and booking references. Do not send card PINs, one-time passwords or online banking passwords to our team.

A message or receipt upload is not evidence that a ticket has been issued or a service has been confirmed. If you have not received an expected confirmation, contact us with your booking reference before departure.

Airlines, hotels, transport operators and authorities may change availability, schedules, rules or decisions. Where we receive relevant information about an arrangement we coordinate, we will pass on material updates and help you understand available supplier options.

Confirmed bookings are non-refundable and non-changeable, except where applicable mandatory law requires otherwise or a written exception is confirmed by The Umrah Store. Supplier cancellations or material changes are reviewed separately and any available legal remedy will be communicated. Payment providers and banks may affect the time needed to process a legally due or approved refund.

Contact The Umrah Store at the registered business address 2, Harniam Wala Chowk, Akbar Road, Okara., or use the phone, WhatsApp and email details on the Contact page.